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Indira Bhagaloo (PhD) Da Vinci Institute for Technology Management Johannesburg, South Africa indirab@performancesolutions.co.za Prof Krishna Govender# School of Management, IT and Governance University of KwaZulu-Natal Durban, South Africa govenderkrishna@gmail.com #:corresponding author Abstract This paper reports on a case study conducted at one of the five leading South African retail banks, intended to critically examine factors that enable the transfer of learning in the organisation, and evaluate if collaborative learning interventions enable sustainable strategic organisational shifts. The study followed a qualitative research approach using inductive reasoning to analyse data obtained from a purposive sample comprising 70 sales consultants and 50 sales leaders, who were interviewed using a semi-structured questionnaire. The findings highlighted the need for systems thinking to develop a framework for learning that could be applied in organisations, as this will assist to change behaviour that will enable strategic organisational shifts. The framework could be used as a compass for a collaborative systemic leader-led approach to learning, by identifying roles and responsibilities, defining design principles and measuring the impact of the intervention. Keywords: adult education, collaborative learning, applied learning, learning impact Introduction Namada (2018, p.35) describes organisational learning as ‘’a practise where organisational members engage in processes to transfer and […]
