Cornerstone Performance Solutions

Learning Programmes

Capability Programmes

We are seeing a global trend away from the industrial age Plan-Organise-Lead-Control thinking to the Purpose-Vision-Engage-Agility thinking characteristic of the new era. Business acumen is at an all-time premium.

We offer Capability Programmes focused on closing core strategic future capability gaps in four key areas.

Agile Leadership

Graduate Development

When it time to fast-track graduate talent into high-impact roles, the challenge is how to develop business acumen and leadership on top of higher thinking and specialist skills.
We offer programmes that change the thinking, mindsets, and behaviour that drive improved graduate development results with surgical precision .

Applied leadership skills

Leadership involves integrating deep insights, thinking, and mindsets and using behaviour to create value for multiple stakeholders – customers, staff, ecosystems, regulators amongst others.
We offer specialised short courses in specific aspects of applied leadership – knowledge management, financial leadership, risk management leadership and others that fill in gaps in a general leadership paradigm.

Impact coaching

Great leaders lead learning. They must master a small set of profound principles and high-impact practices to equip themselves to unlock the potential of teams.
We offer configurable learning-leader development programmes – short, simple, profound and practical.

Customer Solutioning & Sales

Trusted Advisor

Internal enablement teams may find it difficult to win the regard and appreciation of business functions. But a small number of fundamental shifts in thinking, mindsets and problem-solving strategies achieves a completely different outcome.
We offer highly configurable programmes that help professionals in support and enablement to show up as trusted advisors for their internal customers, am overcome the barriers that traditional thinking perpetuates.

Value-selling

The days of product pushing are over. How to win client loyalty, account growth, new client acquisition, and business growth?
The heart of it is to be able to appreciate value from a customer’s point of view and apply available – or new – products to enhance it.
We offer highly configurable programmes that change the thinking, mindsets, and behaviour that drive tangible improvements in client sales and relationship metrics.

Business Acumen & Adaptiveness

Business Acumen and Adaptiveness

As businesses automate basic work, so the work that remains for humans requires more astute insight and decision making.
We offer unique programmes that shift the fundamental patterns of commercially oriented problem-solving and increase people’s business acumen – to deliver hard business results where they really matter.

Entrepreneurial Thinking

Entrepreneurs are driven, creative, action-oriented and decisive – and they work hard and often have fun doing it. So what better way to learn some of the entrepreneurial thinking than through a simulation game?

Workplace Readiness

The gap between school and work can be massive – particularly when the quality of secondary education is so variable.
We offer highly configurable programmes that bridge the skills gap between school and how to make an impact in a work environment, and establish the foundations and habits for lifelong success.

Problem Solving & Critical Thinking

Problem-solving is the art and science of harnessing the full potential of connected brains to understand situations, identify possible course of of action, and see things through to a conclusion. Problem-solving skill at the right level unlocks the full power and energy of human minds in collaboration.

Finance, Risk & Compliance

Leading Financial Performance

Financial performance from a leader’s point—of-view seldom hinges on detailed technical financial insight. It usually hinges on understanding how capabilities, behaviours, processes, financial and non-financial resources and technology combine in an alchemy that shows up in the numbers – and knowing what to do to optimise them.
We offer a programme that shapes the money-related thinking, mindsets, and leadership behaviour that drives improved financial results.

Risk Management

Risk runs at a maximum in today’s volatile business environment. Risk management in all its forms has never been more important.
We offer programmes that shift the perspectives and skills that bring about better risk identification, analysis, management strategies, and incident management.

Compliance

Compliance is unavoidable, and when done badly it can interrupt or destroy a business entirely.
We offer programmes that enable organisations to build compliance risk management capability, reduce potential friction with regulators, and focus more on their customers.

Banking Programmes

Banks must cultivate excellence in complex capabilities to succeed in this simple business.
That’s why, in the disrupted 20’s, banks need dynamic capabilities – capabilities that grow, change, and evolve.

We specialise in building critical dynamic capabilities in banking.

Agile Leadership

The Agile Banking Leader Programme

• The banks that will win will be the ones whose leaders and managers keep learning, adapting, and performing, to keep pace with change and execute strategy with precision, vigour, and impact.
• We offer highly configurable programmes that equip leaders with the insight, thinking and behaviours that get leadership results– engagement, innovation, delivery, sustainability, and financial results.

The Branch Manager Programme

• Lead change at the coalface within a branch, using financial and non-financial resources and technology combined in an alchemy that shows up in the numbers
• We offer highly configurable programmes that change the thinking, mindsets, and behaviour that drive tangible improvements in local branch performance

Customer Solutioning

Relationship Management for SME Market Bankers

• Interactions between clients and bankers are evolving to keep pace with rapidly changing markets and technology. Learn to accelerate the transition from the role of transactional banker to that of a Trusted Advisor,
• Learn the inside track intelligence behind the core technical knowledge and the behavioural skills of business banking in an SME market.
• Through this in-depth programme, you will learn SME market value creation techniques and develop the know-how to apply advanced entrepreneurial thought to unlocking profitability for your clients

Relationship Management for Affluent Market Bankers

The current wealth digital experience is simply not meeting the expectations of today’s investors. Investors want holistic, on-demand and integrated financial advice.
• This programme gives you the skills to provide this advice.
• Increase your portfolio management performance with updated techniques and strategies.
• Learn to foster innovation, collaboration, and value creation with client-centric practices.

Relationship Management for Business, Commercial and Corporate Banking

The most successful relationship bankers become trusted advisors to their customers – experts who ensure that clients get full value out of their bank so that they achieve their business objectives.

The Relationship Management for Business, Commercial and Corporate Bankers is an intensive, learning experience for Account Executives, Relationship Managers, Transactional Bankers, and similar roles.

This programme enables delegates to develop or hone the insights and world-views, the mindsets and the relationship management skills and client-solutioning strategies that set top performers apart.

The Business of Trade Finance

• Although many banks see Trade Finance as a strategic initiative and an increasingly relevant banking solution, the reality is that client facing staff lack the confidence to talk to clients about Trade Finance.
• Trade Finance excellence is a manifestation of problem-solving for value – to customers, to staff, and to the bank.
• Start with creating an awareness of trade finance as an offering across the bank in the Introduction to Trade Finance programme. The progress to The Business of Trade Finance programme and learn to build an experienced trade finance capability throughout the bank’s core businesses.

Foundations of Value Selling

• Most sales conversations are uncontrolled and even chaotic. This programme enables learners to be intentional about their sales engagements and build trust with their clients through value conversations.
• Through this learning experience, you will learn the basic rules and the skills required to confidently interact with existing and prospective clients.
• Learn how to structure and control sales conversations to ensure successful engagements
• You will be able to use the tools in this programme to strengthen your role as a Trusted Advisor for your client and articulate value through the process of discovery, positioning and delivery.

Business Acumen & Adaptiveness

Essentials of Banking

• Explore the foundations of banking in global, transactional, corporate and investment markets. Discover the risks, challenges, performance and decision making.
• We offer unique programmes that shift the fundamental patterns of commercially oriented problem-solving and increase people’s business acumen – to deliver hard business results where they really matter.

Foundations of Business Banking

• Analyse the trends, banking products and services that are driving the current financial services industry.
• We offer unique programmes that shift the fundamental patterns of commercially oriented problem-solving and increase people’s business acumen – to deliver hard business results where they really matter.

Accelerated Graduate Development Programme

• In a career-space dominated by constant change and innovation, learn to build the foundation required for being a financial services professional with a host of critical skills, including how to create client value, embrace agility and leverage technology.
• Our programme will help develop your ability to navigate complexity and your financial acumen so that you are able to thrive in the face of the challenges commonly encountered on the road to a successful career in financial services.

Banking Masterclass

• This live interactive banking simulation is designed to fast-track the learning of banking employees and expose them to banking and financial concepts with an integrated, interactive banking simulation game with a theoretical underpin.

• More Information

Finance, Risk and Compliance

Compliance Management

• Compliance regulations have challenged financial institutions in a variety of ways. Those who adapt best will enjoy a distinct competitive advantage.
• We offer programmes that enable organisations to build compliance management capability, reduce potential friction with regulators, and focus more on their customers.

Fraud Risk Awareness

• Awareness, prevention, detection and investigation are integral elements of an effective anti-fraud strategy. Adopt a strategic approach and benefit from being proactive rather than reactive.
• We offer a programme that shapes the fraud-related thinking, mindsets, and leadership behaviour that drives improved financial results.

Locking in Value: Risk Management

• Risk involves organisational resilience – the prevention, response, recovery and optimal potential growth from disruption. These concerns have increased.
• We offer programmes that shift the perspectives and skills that bring about better risk identification, analysis, management strategies, and incident management.